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Income Tax Customer Care (Updated Information)

The Income Tax Department of India has set up a wide network of helplines to sort out the queries of taxpayers. Any kind of query related to Income Tax like e-filing,  rectification, ITR, refund, TDS status, etc., can now be directly asked through these helpline numbers. 

Income Tax customer care is set up on the basis of the type of information you need. 

Who Do I Call about Tax Issues?

There are 5 types of help desk setups throughout the country. We will look at the contact details and the type of information they provide individually. You can choose the one most suited to your query.

Aaykar Sampark Kendra (ask)

You can contact ASK for queries related to Income Tax.

TIMINGS: 8 AM to 10 PM


HELPLINE NUMBERS: 1800 180 1961

Here is the link to the Aayakar Seva Kendra local center all across India along with their address.

e-filing and Centralized Processing Center

 For queries related to:

  1. e-Filing of Income Tax Return or 
  2. Forms and other value-added services & Intimation 
  3. Rectification 
  4. Refund 
  5. Other Income Tax Processing information.

TIMINGS: 8 AM to 8 PM (Mon to Fri), 9 AM to 6 PM (Sat)


LANDLINE: 1800 103 0025, 1800 419 0025

MOBILE: +91-80-46122000, +91-80-61464700

TDS Reconciliation Analysis and Correction Enabling System (TRACES)

For queries related to form 16 tax credit which is form 26AS queries related to TDS statement and form 15CA processing.

TIMINGS:10:00 a.m. to 6:00 p.m.

DAYS: Monday to Saturday

HELPLINE NUMBERS: 1800 1030 344, +  91 12048 14600

Tax Information Network – NSDL

For queries related to PAN & TAN applications for Issuance / Update through NSDL.

TIMINGS: 7 AM to 11 PM


HELPLINE NUMBERS: +91-20-27218080

Tax Payer Demand Facilitation Center – Demand Management 

For queries related to facilitation for resolution of Outstanding tax demand.

TIMINGS: 8:00 AM to 8:00 PM



Inbound Numbers

1800 309 0130

1800 2033 5435

Outbound Numbers

+91 8216671200

+91 8214153300

Closed On: National Holidays

Email: taxdemand@cpc.incometax.gov.in

Inbound Numbers: Taxpayers can call the toll-free numbers given below. 

1800 309 0130

1800 2033 5435

Outbound Numbers: Taxpayers will receive calls from Demand Facilitation Center from the numbers below.

Helpline Number: +91 8216671200,  +91 8214153300

Web Manager of Income Tax Department

The web manager is set up by the Income Tax Department to deal with all kinds of queries related to income tax online. The center of this web management system is set up in Bangalore and is known as the e-filing unit,  Central Processing Centre (CPC) of the Income Tax Department.  

You can Email your queries individually to different departments in detail and exchange information in written form, which is convenient to track and understand.

e-Filing Unit, Centralized Processing Centre, Income Tax Department, Bengaluru 560500

Here are the contact details as per the type of query:




Tax Audit report Form 3 CA – 3 CD, 3 CB-3 CDTAR.helpdesk@incometax.gov.in
Income Tax return For ITR 1 to ITR 7ITR.helpdesk@incometax.gov.in
e-Pay Tax serviceepay.helpdesk@incometax.gov.in
Other issuesefilingwebmanager@incometax.gov.in


Here is the link to the official website of the Income Tax Department to take you directly to the Helpline desk.

FAQs: Income Tax Customer Care

How do I contact for refund?

For a refund, you can contact the e-filing and Centralized Processing Center, Bengaluru on the following toll free number 1800 103 0025,1800 419 0025, +91-80-46122000, and +91-80-61464700. 

The center is open from 8 AM to 8 PM between MON to FRI and between 9 AM to 6 PM on Saturday.

How can I speak to Bangalore CPC?

You can contact CPC Bangalore by calling on their toll-free number.


LANDLINE: 1800 103 0025, 1800 419 0025

MOBILE: +91-80-46122000, +91-80-61464700

TIMINGS: 8 AM to 8 PM From Mon to Fri

TIMING:   9 AM to 6 PM on Saturday

How do I contact my local tax office?

You can contact the Ayakar Sampark Kendra by calling on their toll-free number between 8 AM to 10 PM, from MON to SAT. The helpline Number is 1800 180 1961.


Income tax customer care is a savior for people. The Income Tax Department of India has set up an online network to assist taxpayers in case they are stuck in the process of income tax. You can call the income tax department on their toll-free number, or email to the specific department to get instant solutions to your income tax problems. There are five types of helpdesk set up to deal with various issues like ASK, TRACES, CPC, e-filing, and Taxpayer demand facilitation center. There is also a web manager specifically made to handle issues through emails. Now, you know whom to contact for your income tax-related queries.

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